Business Process Oriented Knowledge Management

Business Process Oriented Knowledge Management

Business process oriented knowledge management is based on models of dynamic changes within organisations and adminstrations. Aside from its genuine context (business processes) we consider "knowledge" also in the context of workflow-management and corporate culture.

  1. Business processes as initial point for knowledge management.
    Starting with business processes allows setting a focus on the core fileds of an enterprise and therefore simplifies the implementation and operation of knowledge management technologies. The departement's contribution thereto consists in the development of process oriented organizational memories and a process oriented methodology to implement organisational memories.
  2. Knowledge Management and Process Layout.
    Business processes are both knowledge demanding and knowledge generating. We design concepts which take up knowledge at its origin and allocate it to where it is needed. Therefor the following functionalities are essential: process-oriented organisation of archives, context-sensitive delivery of information (just-in-time), dynamic process context (resp. workflow-context), contextual storage.
  3. Business processes as subjects for knowledge management.
    Because of the implicit knowledge they contain, e.g.  process know-how, business processes function as a perfect source for information. To exploit this potential we developed the concept of "Agile knowledge Workflows".

Thus, business processes become an intrinsic part of a company's organizational memory, which facilitates various modes to interrelate information:

Related Documents and Links:
Geschäftsprozessorientiertes Wissensmanagement
Effektive Wissensnutzung bei der Planung und Umsetzung von Geschäftsprozessen
Reihe : Xpert.press
Abecker, A.; Hinkelmann, K.; Maus, H.; Müller, H.J. (Hrsg.)
2002, VII, 472 S. 106 Abb., Geb.
ISBN: 3-540-42970-0